Remote support blossoms at Interflora with VNC®
RealVNC helps to deliver fast and cost effective remote IT support to Australian florists
9th September 2009: For birthdays, weddings, anniversaries and other special occasions, flowers have to arrive at the right place at the right time. That's why Interflora Australia - one of the world's largest and best known flower and gift relay companies - is now using VNC® Enterprise Edition software to provide remote IT support for its 1,200 florists spread across Australia.
This means that the Interflora helpdesk team based at the company's head office in Melbourne can remotely control and manage any computer at any of their florists and solve problems immediately, from fixing simple software bugs to helping with the vital online ordering system.
Without the need to guide users through complicated, time-consuming instructions over the phone, problems are sorted out more rapidly, downtime has been cut significantly and IT support costs reduced. The VNC Chat function even creates a quick and easy channel of online communication between the user and help desk to further speed up the process.
"As part of our investment in new IT helpdesk services we wanted a solution that was easy to deploy and would allow us to take full remote control of PC desktops to solve problems straight away," says Peter Roderick, Manager Information Systems at Interflora. "If there is a fault with the PC or online ordering system, it has an immediate impact on business and the last thing most florists want to do is spend time on the phone with our help desk. We looked at alternatives but RealVNC not only offered a feature-rich and reliable solution, but its flexible licensing made it very attractive when it came to cost and deployment."
Interflora Australia is currently in the process of rolling out 1,200 VNC Enterprise Edition licenses across its florists from Sydney and Melbourne to remote locations such as Karratha and Mt. Isa. VNC Server runs on every computer and the VNC Deployment Tool with a single click license management facility, makes it easy for the IT helpdesk team to install the VNC software and ensure all florists run the latest version. It also allows administrators to remotely configure the systems and conduct checks to optimize performance.
"With VNC in place we can make the best use of our IT helpdesk resources and most importantly, our florists are delighted with the new service, which helps to ensure customers can rely on Interflora to deliver their gifts and flowers on time to the people who matter most," adds Interflora's Peter Roderick.
About Interflora
In 100 years, Interflora has successfully built one of the world's largest flower and gift relay companies. Interflora now serves nearly 200 countries and has some 70,000 members throughout the world. Today Interflora is also a world leader in developments in relay technology and floral marketing techniques. Its advanced computerised system can quickly and accurately transmit a floral order almost anywhere in the world, whether it's to Broome in Western Australia or to Beijing in the People's Republic of China.
www.interflora.com
About RealVNC
RealVNC was founded by the original developers of VNC to promote, enhance and commercialize VNC. With over 100 million software downloads, VNC has been used widely in hundreds of different products and applications, from helpdesks to virtualization. Many millions of licenses to RealVNC's commercial products have been shipped to customers throughout the world, and across all sectors. Customers range from individuals to the world's largest organizations.
www.realvnc.com
For press information contact:
Peter Rennison / Allie Andrews at PRPR: pr@prpr.co.uk or allie@prpr.co.uk