Obtaining technical support for VNC® software
- Please take time to read the documentation and dip into the Knowledge Base
- VNC Personal and Enterprise Edition and Viewer Plus users with a fully paid-up license only - click here for dedicated help and support
- VNC Personal and Enterprise Edition and Viewer Plus users with a trial-license only - click here for help and feedback
- VNC Free Edition users only - click here for help and support
- VNC Viewer for iPhone users only - click here for help and support
Top Ten FAQs
Please take a moment to read the following questions. These are the most common questions we are asked and may provide an immediate solution to your problem.
- How do I use VNC to connect to another computer over the internet?
- I'm receiving the error "Connection Timed Out" (10060).
- How do I script an unattended/remote installation of VNC Enterprise Edition
- I'm getting a black screen when I connect to my VNC Server computer
- I'm having problems with the VNC Deployment Tool
- Running VNC with additional logging
- How can I disable the Connection Notification pop-up, that appears when a new user connects to VNC Server?
- I'm receiving the error "An authentication error occurred. See the server error log for details".
- Updating/Replacing your license key.
- Where are Address Book files stored, can I share them?